Have a question? Arbitron is here to help! Below are several support options. Also, don't forget that the 24/7 Customer Service number can be found in the lower left corner of your browser window.
The Arbitron Customer Service Team provides phone support 24 hours a day, 7 days a week. You can contact us:
By Phone: (800) 543-7300
By Fax: (800) 298-9806
You can also contact us electronically:
By E-mail: clientsupport@arbitron.com
Via Online Chat
Arbitron offers a variety of free training at www.arbitrontraining.com. Included are self-paced and live Web courses, software tutorials and a host of reference materials.
The bandwidth of your Internet connection can significantly affect Ratings Reliability Estimator performance. The faster, the better. You can test the performance of your Internet connection by clicking this Bandwidth Performance Test.
You may continue to work while the test runs in the background. When the test is complete, it will report a number in milliseconds. Contact Customer Service either by phone, fax or e-mail (listed above) and they will interpret your results and make recommendations to improve your Ratings Reliability Estimator experience.